RESERVATION POLICY
TERMS AND CONDITIONS

AGREEMENT BETWEEN CENOTES ZAPOTE SA DE CV and the CLIENT.

RATES

We have two different rates, regular price and special price for locals.

The regular price is applied to the public, however we offer a coupon using the code: MXZAPOTE all year long, this coupon is only for nationals with a valid official identification (INE, PASSPORT, LICENSE).

The prices stipulated in https://cenoteszapote.com are USD applying the exchange rate according to the DIARIO OFICIAL DE LA FEDERACIÓN https://dof.gob.mx/indicadores.php however, at the top of the page you can see the option to change currency in MXN.

The prices published in the reservation of any of our tours, must be according to the nationality of the client and information provided by telephone, digital media, social networks, WhatsApp, telegram and email. To apply the prices issued, the client must present their current Official Identification (INE, PASSPORT, LICENSE) to validate nationality, otherwise the reservation will be canceled or the client must pay the difference depending on the price of the chosen tour.

INAPAM

Reservations for people over 60 years old will apply only for NATIONALS AND PEOPLE FROM QUINTANA ROO they will have a discount paying the child's price, they must present their INAPAM credential at the check-in along with their current Official ID (INE, PASSPORT, LICENSE) Otherwise, the regular price will apply at the check-in.

METHOD TO APPLY RATES

It will only apply prices, discounts and promotions by presenting a valid Official ID at the check-in.
INE, PASSPORT AND LICENSE are the only valid documents, in case of presenting any other, the prices will be applied according to the regular price published in the park.
All the mentioned prices Taxes are not include and they can be modified without prior notice, respecting the reservations generated in previous reservation.

PAYMENT METHODS

https://cenoteszapote.com
You can start the reservation process through the systematized engines which will issue to the applicable rates according to the client's nationality, it has two active payment methods, (PAYPAL, STRIPE) Cenotes Zapote SA DE CV does not ask for personal information, or confidential number credit and debit cards, so it will be redirected to the official pages of PAYPAL and STRIPE to finish the payment process. When the payment process is finished the client will be notified by email with a SUCCESSFUL PAYMENT message.

In case to have a difficulty with the reservation proceso you can communicate by telephone 998 3 5119 65, 998 100 24 06, 998 845 5593; or to our email [email protected] where through PAYPAL of CENOTES ZAPOTE SA DE CV will request your personal email to send your reservation data, as well as the amount to pay for the tour.

Payment link ( EVO CLICK EMAIL ) - ( EVO PAYMENTS WHATSAPP )
Our goal is to have different payment methods, where the customer can have the confidence to make their payment easily and simply.
The information requested from the client will be name, email and Telephone number. the client will have the option to send the payment request by email or WhatsApp.

It will arrive via email or WhatsApp ( EVO CLICK EMAIL ) - ( EVO PAYMENTS WHATSAPP )
MAKE YOUR PAYMENT ONLINE CENOTES ZAPOTE
the tour confirmation, order reference, order description and the amount to be paid in MXN, pay the total amount and fill in the required information to finish the payment process.

ABOUT PROVISION OF SERVICES

It is a requirement to present the printed or digital purchase coupon that is provided when accepting these terms and proceed to pay for products or services.

This coupon must be presented at the check-in of the corresponding park, or at the time of presenting yourself with the tour operator according to the service you have contracted with Cenotes Zapote SA DE CV.

The original Coupon must be presented with the documents in order to provide the service. In case of not bringing the required documentation, the service cannot be provided.

  • Printed coupon, signed by the owner.
  • Official identification with photograph (or legible copy on both sides) of the owner of the credit card with which the payment was made.
  • Official identification of the visitor and coupon owner (original only).

Your purchase receipt is not transferable or refundable.

As a preventive measure, before boarding the bus or entering the park, a temperature measurement will be taken with remote digital equipment for all visitors and collaborators.

In case of the temperature exceeds 100.4 ° F, or to present the following symptoms such as cough, fever, sore throat, runny nose or red eyes, park staff have the right not to allow boarding or entrance to the facilities.

Asymptomatic people with COVID-19 or any other viral disease, increase the risk of infection by not being detected. Therefore, any interactions our clients make with other people are their responsibility. For this reason, we cannot guarantee that you are not exposed to any infection during your stay. Once you have delivered the coupon and the documents at the check-in of the Park of your choice, you should receive the bracelets with which you can enjoy the tour.

IMPORTANT INFORMATION ABOUT OPTIONAL ACTIVITIES AND ACTIVITIES IN PARKS

The activities included in the ticket with or without additional cost are not cancellable or refundable. You have to know that there are restricted activities for people with ear problems, asthma, epilepsy, claustrophobia, overweight, hypertension, diabetes, heart conditions, as well as for women who are pregnant or suspected of being so.

WARRANTY AGAINST WEATHER CONDITIONS AND ENVIRONMENTAL CONTINGENCY

The coupon can have a maximum of two date changes to be valid as a guarantee against weather conditions, valid exclusively 24 hours in advance of your visit. Date changes will not be allowed on the same day of your visit.

IMPORTANT INFORMATION ABOUT BILLING AND PAYMENTS:

In case you require commercial invoice, please provide your billing information at the check-in upon arrival; otherwise, no tax receipts will be issued after that date.

Cenotes Zapote SA DE CV reserves the right to authorize or reject any transaction.

Cenotes Zapote SA DE CV will request at the time of service or delivery: the credit card and valid official identification of the cardholder who provided the payment, as well as official identification of the visitor.

We remind you that paying through the website www.cenoteszapote.com The purchase will appear on your statement (credit card / PayPal) as follows: CENOTES ZAPOTE SA DE CV.

We have a secure server under the SSL (Secure Socket Layer) protocol, the information you send us is transmitted encrypted to ensure its protection, which is why we guarantee a safe purchase over the Internet.

CANCELLATION POLICY:

Reservations canceled with more than two days prior to the arrival date are subject to a 25% charge for administrative expenses; 24 hours before the arrival date a charge of 50%, and within 24 hours or in case of non-arrival, they will not be refundable.

Any change in the date of visit may generate an adjustment in prices. Cancellations that apply under the established policies must be made by telephone and email numbers that appear at the end of this document. If you do not use your coupon (by no show), it will not be refundable.

PARTIAL RETURN

In case that a partial refund applies, it will be through the same form and payment method as the reservation was made (PAYPAL, TRANSFER, STRIPE) applying the return policies and commission charges of them.

CHANGE OF RESERVATION DATE:

Once your purchase is made, you can change the visit date a maximum of two times after the purchase date. To do this, you must contact the telephones that appear below, keep in mind that changes of date will not be allowed on the same day of your visit or 24 hours before.

CHILDREN’S POLICY:

The rates applied for minors will be applied for children from 5 to 11 years old, presenting identification to prove age (this discount does not apply in optional activities.

Children from 0 to 4 years old enter free, presenting identification to prove age.

Children taller than 1.20 meters, but less than 12 years old, must present an identification to corroborate their age. Children 12 years and older pay adult price.

NOTICE OF PRIVACY:

You can access the terms and conditions of our Privacy Notice on the following page: https://cenoteszapote.com/en/privacy-notice

CONTACTO

For any questions or clarification about your admission to the park or to confirm your transportation service, please contact the following numbers: From Quintana roo 998 3 5119 65, 998 100 24 06, 998 845 5593; or send an email to [email protected] from Monday to Sunday from 8:00 a.m. to 5:30 p.m. Saturdays and Sundays from 8:00 a.m. to 3:00 p.m. Local time.

Hours of operation in the park from 8:00 a.m. until 6:30 p.m. (Local time).

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